Tours & Experiences Terms & Conditions

In completing a Tours and Experiences booking with Adnams plc, you agree that you and all participants:

• Are all aged 18 or over. No children or babies (whether carried in arms/sling or pushchair) are allowed to participate in our experiences for health and safety reasons.
• Agree to wear sensible shoes. You must wear fully-enclosed flat-soled footwear (no stilettoes, high heels, flip flops or sandals). Further guidance on our sensible shoe policy can be found on your experience confirmation.
• Currently, customers are required to bring their own mask or face covering. It is to be worn on arrival at the Adnams Tours Centre and during the tour when inside. It is not required during the tasting. Please follow the guide's instructions.
• Please be aware that Adnams Tours and Experiences in Southwold can be a challenge for visitors with restricted mobility and visitors may find the length and pace of a Brewery or Distillery Tour challenging. You are visiting a working brewery and as such, there is little or no seating along the route and there are also lots of stairs on both tours.
• Tours of the Distillery and Southwold-based 'Make Your Own Gin' sessions are unfortunately inaccessible to guests in a wheelchair. Brewery Tours are accessible at ground level, although you will not be able to take in the entire route as it will visit the second floor in the brewhouse and fermentation. Guests with restricted mobility who wish to do a 'Make Your Own Gin' experience may do so at our Norwich Westlegate or Bury St. Edmunds stores. Please call us for advice or if you have any questions on this subject.

Changes to your booking:
• You have the right to cancel a booking for a specific tour or experience within a period of 7 days, from the point of making your booking. Guests booking their experience within seven days are able to cancel their booking up until 24 hours before the start of their experience. Guests booking on the day of their experience waive their right to cancellation.
• After this initial seven day cancellation period, guests looking amend their booking are able to transfer to a new date and time, subject to giving a minimum of 24 hours’ notice, prior to their original booking via email or phone.
• We are unable to exchange the original experience payment for alternative Adnams services, products or E-Gift Cards.
• Adnams Tours now have a minimum attendance policy. We will look to run tours with at least five places filled and may have to cancel tours that do not reach this number. Under these circumstances we will endeavour to move you to an alternative, viable tour if possible. If we take this decision, we will contact you by telephone or email if we do not reach you. We will aim to give you as much notice as possible.
• Adnams Tours and Experiences shall have the right at any time (giving as much notice as possible to the guest) to change the format of this experience or to cancel this booking in the event of Adnams properties or any part therefore being closed due to circumstances beyond our control. This includes but is not limited to the reactive implementation of precautions to protect staff and customers against coronavirus. We will always endeavour to keep the experience as true to type as possible, but this may not always be possible in the current circumstances.
• If Adnams cancels a tour for any reason we will endeavour to move your booking to a suitable alternative time and if we are unable to do so we will refund the cost of the tour to you. We shall have no further liability to you in relation to any cancelled tour.
• Please see our Gift Card Terms and Conditions for terms that apply in addition to these terms where purchasing a Gift Card for a Tour or Experience.


Please call us on 01502 727225 or email tours@adnams.co.uk for advice prior to booking if you have any questions on this subject.