Are all aged 18 or over. No children or babies (whether carried in arms/sling or pushchair) are allowed to participate in our experiences for health and safety reasons.
• Agree to wear sensible shoes. All visitors entering our site must wear fully enclosed shoes that cover both toes and heels; no flip-flops or sandals are allowed. Please avoid high or pointed heels, as there are slatted metal staircases to negotiate.
•Guests will wear the hi-vis vest we supply; remain within the designated walkways and under the direct supervision of your tour guide for the duration of your visit.
•Please be aware that Adnams Tours and Experiences in Southwold can be a challenge for visitors with restricted mobility. Visitors may find the length and pace of a Brewery or Distillery Tour challenging. You are visiting a working Brewery or Distillery and as such, there is no seating along the routes and steep staircases on both tours.
•Tours of the Distillery, Brewery, and Southwold-based 'Make Your Own Gin' sessions are inaccessible to guests in wheelchairs.
•Guests with restricted mobility who wish to partake in a 'Make Your Own Gin' experience may do so at our Norwich Westlegate or Bury St. Edmunds stores. Please call us for advice or if you have any questions on this subject.
•Prices quoted are per guest and inclusive of VAT.
•There is no car park at our Tours Centre and car parking at The Crown and The Swan is reserved for hotel residents only.
Catered Group Tours, additional Terms & Conditions
• Packages are available Monday to Thursday only.
• Adnams Tour & Breakfast Experiences are available all year round.
• Adnams Tour & Lunch Experiences run from November to March only (excluding school holidays).
• Please choose one package per group.
• Minimum of eight guests per group. If numbers drop below eight, the group will be charged for a minimum of eight places.
• Final guest numbers and menu choices must be finalised one week in advance of the date you are due to visit.
along the route and there are steep staircases on both tours.
as possible, but we reserve the right to amend our operations when essential.
• Beer tastings are available on the Brewery Tour.
• Spirit tastings are available on the Distillery Tour.
• Bookings are held provisionally for one week only, and then full payment is required. If full payment is not received the booking will be deleted from the system.
• Breakfast and lunch will be served in an area of The Crown restaurant or an alternative, nearby Adnams venue if it becomes necessary to change.
Changes to your booking:
•You have the right to cancel this booking within 7 days, from the point of making your booking. Guests booking their experience within seven days can cancel their booking up until 24 hours before the start of their experience. Guests booking on the day of their experience waive their right to cancellation.
•After this initial seven-day cancellation period, guests looking to amend their booking can transfer to a new date and time, subject to giving a minimum of 24 hours’ notice, before their original booking via email or phone.
•We are unable to exchange the original experience payment for alternative Adnams services, products, or E-Gift Cards.
•Adnams Tours has a minimum attendance policy. We run tours with at least five places filled and may have to cancel tours that do not reach this number. Under these circumstances, we will endeavor to move you to an alternative, viable tour. If we make this decision, we will contact you by telephone or email. We will aim to give you as much notice as possible.
•Adnams Tours and Experiences have the right at any time (giving as much notice as possible to the guest) to change the format of this experience or to cancel this booking in the event of Adnams properties or any part, therefore, being closed due to circumstances beyond our control. We will always endeavor to keep the experience as true to type as possible.
Please call us at 01502 727225 or email tours@adnams.co.uk for advice prior to booking if you have any questions.