At Adnams, we take cybersecurity very seriously, and we take steps to independently verify that our security measures are effective. In addition to that verification, and in line with industry best practices, we welcome reports of any vulnerabilities in our systems and infrastructure.

We value those who take the time and effort to report issues to us, so we try to make it as easy as possible.

If you believe you have found a security vulnerability in any Adnams system, please submit your report to us using the form below.

After you have submitted your report, we will respond to you as soon as we can. We will prioritise it for remediation, where possible, by assessing the impact, severity and exploit complexity. If there is an opportunity for us to take action, we’ll aim to keep you informed of our progress.

We aim to notify you when the reported vulnerability is remediated, and we may invite you to confirm that the solution covers the vulnerability adequately.

Please don't:

• Break any laws or regulations.
• Access unnecessary, excessive or significant amounts of data.
• Modify data in Adnams' systems or services.
• Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
• Attempt any form of denial of service, e.g. overwhelming a service with a high volume of requests.
• Disrupt Adnams' services or systems.
• Submit reports detailing non-exploitable vulnerabilities.
• Social engineer, ‘phish’ or physically attack Adnams' staff or infrastructure.
• Demand financial compensation to disclose, or not publicise, any vulnerabilities.

Please do:

• Comply with data protection rules and not violate the privacy of Adnams' users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
• Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

This policy is designed to be compatible with common vulnerability disclosure good practices. It does not permit you to act in any manner that is inconsistent with the law, or which might cause Adnams or partner organisations to be in breach of any legal obligations.