- Returns and refunds
You can now track the progress of your order by logging in to your Adnams Account using the icon in the top right of the screen.
Please note, in some instances orders may arrive in multiple packages and be delivered on different days.
We only deliver to UK mainland. Unfortunately, deliveries to Northern Ireland or outside the UK are unavailable at this stage.
If you have any queries about your delivery, please email us at email@example.com
Standard delivery is free for orders over £65. Orders under £65 are subject to a £6.99 delivery charge.
Standard delivery takes 3 - 5 working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).
Express delivery is available for an £8.99 delivery charge.
Express delivery takes 1 - 3 working days.
Please note that orders placed after 12 noon on Friday, or on either a Saturday or Sunday, will be delivered 1 -3 days from the next available working day. Orders placed over a Bank Holiday Weekend will also be delivered 1 -3 days from the next available working day.
DELIVERY OF YOUR ORDER
Please check all goods before signing for them. If you have chosen to leave your order with a neighbour or in a 'safe place', please check your goods as soon as possible. Please be aware that deliveries will not be left without a signature being taken.
If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged' clearly on the consignment note beneath your signature and refuse the delivery.
You can track your order by logging in to your Adnams Account. If you have not received your items within 6 working days of ordering, please advise us by email at firstname.lastname@example.org. Our team is available 9am to 5pm, Monday to Friday. For a full list of additional transit days for all UK mainland and remote areas (Isles) click here.
Please note, in some instances orders may arrive in multiple packages and be delivered on different days.
Local delivery will be allocated from the Adnams store closest to the delivery postal address. We care deeply about reducing packaging waste, therefore, we will use minimal packaging when delivering your order. We will leave your order in a designated safe place, if you have instructed us to do so, when placing your order. Please allow 3 - 5 working days for delivery.
Click and Collect
You will be notified by email when your 'click and collect' order is ready. We will store your order for up to 48 hours from Dispatch Confirmation. In order to collect the order in store, you will need to show us your Dispatch Confirmation and a form of personal identification.
CANCELLING OR AMENDING YOUR ORDER
You can cancel or amend an order up to two hours after the order has been placed. This can be carried out via your Adnams Account. Please log in and click 'edit or cancel' on the relevant order.
After two hours, our warehouse team will commence fulfilment of your order and we may
not be able to cancel it or make amendments at this time.
We will do our best to cancel your order, however due to the volume of orders we receive each day, it may not be possible to prevent an order from leaving our warehouse. If it is too late for us to cancel or amend your order, then please refuse the delivery. Once goods are returned to us, we will reprocess the order or refund as appropriate. Please note for refused deliveries the 'Delivery Charge' is non-refundable.
Returns and refunds
A request for a return or replacement must be made within 14 days of receiving your delivery.
Any goods requiring refund or replacement must be returned within 14 days of the request. Please note that the delivery charge is not refundable for cancelled orders.
Once the goods are returned to our warehouse, we will refund the cost of the goods within 14 days, we will refund the item’s value back to the original payment method. Refunds cannot be processed to a different debit or credit card.
If you decide you no longer wish to keep the goods ordered, you can return them to your local Adnams Store or courier them back to us at your own expense. Please quote your original order number and date of order.
If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection, please contact us by email at email@example.com, or call us on 01502 727222, Monday to Friday, 9am - 5pm.
If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.
Please note: Mini casks and kegs with a best before date of less than two weeks from the date of delivery are not eligible for a refund.
Return address: Adnams Distribution Centre, Halesworth Road, Reydon, Southwold, Suffolk IP18 6SG.
Faulty, damaged, mis-picked and missing goods
If any product is faulty, damaged, or missing from your order, or you have received the wrong item(s) please contact us within 24 hours of delivery by emailing firstname.lastname@example.org or calling: 01502 727222, Monday to Friday, 9am - 5pm (excluding Public Bank Holidays).
Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Express Delivery service or refunded within 14 days.
A selection of our Frequently Asked Questions
How many Adnams pubs are there and where are they?
We have 45 managed inns and tied properties that all serve delicious Adnams beers, wines and spirits. You can find more about our pubs and properties here.
Do you own your own vineyards?
It would be wonderful, but unfortunately, we don’t. At Adnams, we like to work with great wine producers, and vineyard owners who make the best wines for their region and grape varieties. Our Wine Buyer, Lydia Harrowven, works closely with the vineyards so that all Adnams labelled wines fit perfectly with our sustainability values.
Do you grow your own ingredients for your beer?
Jonathan Adnams grows several fields of rye that we use for crafting our spirits and brewing our beers. We buy a lot of malted barley from local farmers, including Holkham Estate in North Norfolk.
Some of the best grain in the world is grown in East Anglia so we would be mad not to stay local. We have been working with local grain growers on the Holkham Estate for nearly 10 years to sustainably grow the grains used in our beers and spirits, and we are proud to continue this relationship for many more years to come.
Can you call an Adnams store and place an order?
If you wish to place an order with your local store, just give them a call. They will process orders up to £250. Did you know that many of our stores also deliver locally? Find more information here.
Are there special discounts for large orders?
We don’t offer discounts on large orders; however, we do run some fantastic multi-buy offers on our website and we do have special offers running in our stores from time to time. Give us a call to find out more on 01502 727246
Do you cater for Weddings or large events?
Our stores can cater for your wedding needs, just pop in and chat with your local store manager. Find your nearest store here.
What is your most popular product?
We stock a large variety of products in our stores, in pubs, and online. Out of these our Ghost Ship beers, both the 4.5% and 0.5% versions, are our most popular. For our spirits, everyone’s favourite seems to be our Copper House Dry Gin, followed by our Copper House Pink Gin, which has a refreshing hit of raspberry. What’s your favourite? Let us know by commenting on Twitter or Facebook.
What does ‘Jack Brand’ mean?
The 'Jack Brand,' or 'Southwold Jack,' is Adnams oldest trademark and the design you see on our Jack Brand beers was inspired by some old, refillable 'Jack Brand' bottles found in our cellars. We loved their simplicity. Southwold Jack is a ‘clock Jack’ who lives in St Edmunds Church, in our hometown. A replica of him stands guard on the brewery wall and he even graced our company logo in the past, giving us a sense of place. Our Jack Brand beers give a firm nod to many years of Adnams brewing heritage, at the same time as introducing modern styles, flavours, and recipes.
Do you have seasonal beers and why?
We brew a selection of seasonal beers throughout the year, some in collaboration with other breweries. We do this to add variety to our permanent offering and to celebrate certain seasons including the festive period.
Why do you produce products for Marks and Spencer’s which can’t be purchased anywhere else?
We produce a range of products exclusively for Marks and
Spencer, including a range that utilises leftover bread which they would have otherwise discarded. These products can only be purchased in Marks and Spencer stores, and online via their website.
Will you be looking at renewable energy for your transport?
We are always looking at ways to minimise our impact on the environment and our carbon footprint. We have already lowered our carbon emissions by running electric vans and adapting some of our lorries to run off bio gas rather than traditional fuel. Find out more about The Adnams Sustainability Story
Do you send your beer mats, posters, labels, and bottle caps to members of the public?
We are unable to send out labels and bottles caps to individual collectors as these items are not held in stock in Southwold, as we do not bottle on site. Reduced stocks and direct distribution of promotional items means we are temporarily unable to respond to individual requests, but we hope to be able to resume this practice as soon as we can.
Other than your website, where else can I buy Adnams products?
We send our recognised and well-loved products all around the UK, and even pack them off around the world. Our busy UK and International network of suppliers means you are never far from your favourites. Adnams products can be found in a host of national supermarkets, independent outlets, and hospitality venues. If you have trouble finding us, email email@example.com with your enquiry and we will try our best to help you.
Adnams Gift Cards
Can multiple gift cards be used in one transaction? - Yes multiple gift cards can be used on one order.
Can gift cards be used in conjunction with discount codes? - Yes they can, gift cards are treated as a type of payment, so should have no impact on the discounts applied to an order.
Is there a limit to how many vouchers can be purchased at one time? - No
Can you refund a gift card? - No, we cannot refund a gift card.
Can I use a gift card to pay for an Adnams Tour or Experience? - Yes, our gift cards can be used for our Tours, Experiences as well as in our stores.
Can I use a gift card in an Adnams pub or restaurant? - E-Gift Cards are redeemable in our pubs and hotels, however must be used in their entirety when done so, change will not be given.
What happens if I loose the code for my card? - In the event that you do loose your email or code, please contact our Customer Services Team who will be able to find your confirmation email and resend the code.
Discount Codes cannot be applied when purchasing an gift card.
What is the Adnams Community Trust?
Here at Adnams, we are passionate about supporting our local community. In 1990, we set up The Adnams Community Trust to celebrate the centenary of Adnams Plc as a public company. It is funded by a percentage of Adnams annual profits, mandated dividends, donations, and legacies.
The Trust awards grants to worthy causes within 25 miles of Southwold, grants normally range from £100 to £2500 and are given to:
Education, Health and Social Welfare, The Arts, Recreation, Buildings/community/ facilities, The environment/conservation & History.
Find out more about The Adnams Community Trust here.