Terms & Conditions
1. Definitions
2. Use of the website
3. Privacy
4. General
5. Hotels
Welcome to the Adnams.co.uk website Terms & Conditions for use. These Terms & Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
1. DEFINITIONS
“Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Adnams plc; “Website” means the website located at www.adnams.co.uk or any subsequent URL which may replace it; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
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2. USE OF THE WEBSITE
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by updating your information online through the My Account pages or by contacting our Customer Services representatives by e-mail at customerservices@adnams.co.uk, or call us on 01502 727 222 between 9:00am – 5:00pm, Monday to Friday (excluding bank holidays). You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
3. PRIVACY
At Adnams we respect your privacy.
· We will not ask you for personal information unless it is required to deliver you specific information, services or products.
· We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
· We don’t store personal information on our servers unless necessary for the operation of your account or you have chosen to do so. (For example: Custom tasting notes for products or product reviews.)
Please check our Privacy Policy page for full details of our policy. Questions regarding this Policy should be directed to the Customer Services division of Adnams plc as follows:
Customer Services Manager
Adnams plc
Halesworth Road
Reydon
Suffolk
IP18 6SG
4. GENERAL
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
· Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
· Any loss of goodwill or reputation; or
· Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Adnams plc and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact
The registered company address of Adnams plc is Sole Bay Brewery, East Green, Southwold, Suffolk. IP18 6JW. Registered in England. Company registration number: 31114.
Hotels Terms & Conditions
Adnams plc, Sole Bay Brewery, East Green, Southwold,S uffolk IP18 6JW
Registered in England.
Company registration number: 31114. VAT No: 104702122
Tel: 01502 722186
Email: hotels@adnams.co.uk
1. Tariffs
The tariffs, which include VAT, are subject to change without notice.
2. Payment
We accept most major credit cards including Visa, MasterCard, Maestro and American Express. Full payment will, be debited from your account at the time of booking for your accomodation. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise, we will not be able to process your booking and a message will appear informing you of this.
3. Cancellations
In the event of a cancellation less than 2 days in advance, the Hotel will charge one night’s accommodation per room reserved. Stays covering a Saturday night are for a minimum of two nights, if reservations are amended to only a Saturday night a charge will be incurred. We recommend that guests take out insurance to cover last minute cancellations. During your stay, if you wish to shorten it, we kindly request you to inform our Reception Desk 72 hours in advance. On the contrary, a penalty will be charged.
4. Check-in and Check-out
Your room will be available from 2:30pm on the day of arrival. For earlier arrivals, luggage can be stored and moved to your room by our Porter service. Rooms must be vacated by 11:00am on the day of departure. Failure to do so may result in a late departure fee being charged.
5. Dining at the Hotels
The Swan :-
If you have not made a reservation for dinner in our Restaurant at the time of making your room reservation, we strongly recommend that you do so on receipt of these terms and conditions as we do not automatically reserve tables for residents of the Hotel and cannot guarantee a table being available. If you are on an inclusive package you are still required to book your table at the time of reservation to avoid disappointment.
The Crown :- The Crown Bar does not require reservations. It simply operates on a first-come-first-serve basis.
6. Children
We welcome children at the Hotel, but expect parents to ensure that their children do not spoil the enjoyment of other guests. Children under 16 sharing a room with two full paying adults utilizing a slip bed/sofa bed will be charged £20.00 or a cot at £15.00 per night. Please note that slip beds are not suitable for children over 13 years of age. Children occupying their own room pay full rate. Children aged 5 and under are not permitted in the Dining Room in the evenings. Children’s High Tea can be served from 5.30pm to 6.30pm in the Bar area. Please pre-order by 3:00pm on the day required, at Reception.
7. Dogs
Dogs are welcome in only the Lighthouse Rooms at a charge of £10.00 per dog per night, provided they do not spoil the enjoyment of other guests. Dogs are not allowed into any areas of the main Hotel building. A separate charge will be made for any damage caused by your dog to the Hotel’s property.
8. Cancellation
Adnams Hotels shall have the right at any time (giving as much notice as possible to the client) to cancel the reservation in the event the Hotel or any part thereof is closed due to circumstances outside its control, including (without limitation) by reason of fire; flooding; unavailability or interruption of water, fuel, light or any other power supplies; mandatory or voluntary compliance with any direction, request or order of any person having or appearing to have authority (local or national); strikes; lock outs or other labour disputes or shortage of staff.
9. Use of The Hotels
The customer shall comply with all licensing, health and safety, hygiene and all other regulations relating to the Hotels, as well not cause any physical damages to the premises.
10. General
While the Hotels have taken all responsible steps to ensure that the information contained in brochures, tariffs, leaflets or other advertising or promotional material is accurate, the same shall not be or be deemed to be a representation or warranty of the same. The Hotels reserve the right to alter, substitute, suspend or withdraw any service facility or amenity at any time (with or without notice) and the Customer shall raise no objection in relation thereto.
11. Group Bookings/Conference
Separate Terms & Conditions will be provided for Group bookings.
Terms and conditions
Terms & Conditions
1. Definitions
2. Use of the website
3. Privacy
4. General
5. Hotels
Welcome to the Adnams.co.uk website Terms & Conditions for use. These Terms & Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
1. DEFINITIONS
“Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Adnams plc; “Website” means the website located at www.adnams.co.uk or any subsequent URL which may replace it; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
back to top
2. USE OF THE WEBSITE
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by updating your information online through the My Account pages or by contacting our Customer Services representatives by e-mail at customerservices@adnams.co.uk, or call us on 01502 727 222 between 9:00am – 5:00pm, Monday to Friday (excluding bank holidays). You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
3. PRIVACY
At Adnams we respect your privacy.
· We will not ask you for personal information unless it is required to deliver you specific information, services or products.
· We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
· We don’t store personal information on our servers unless necessary for the operation of your account or you have chosen to do so. (For example: Custom tasting notes for products or product reviews.)
Please check our Privacy Policy page for full details of our policy. Questions regarding this Policy should be directed to the Customer Services division of Adnams plc as follows:
Customer Services Manager
Adnams plc
Halesworth Road
Reydon
Suffolk
IP18 6SG
4. GENERAL
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
· Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
· Any loss of goodwill or reputation; or
· Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Adnams plc and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact
The registered company address of Adnams plc is Sole Bay Brewery, East Green, Southwold, Suffolk. IP18 6JW. Registered in England. Company registration number: 31114.
Hotels Terms & Conditions
Adnams plc, Sole Bay Brewery, East Green, Southwold,S uffolk IP18 6JW
Registered in England.
Company registration number: 31114. VAT No: 104702122
Tel: 01502 722186
Email: hotels@adnams.co.uk
1. Tariffs
The tariffs, which include VAT, are subject to change without notice.
2. Payment
We accept most major credit cards including Visa, MasterCard, Maestro and American Express. Full payment will, be debited from your account at the time of booking for your accomodation. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise, we will not be able to process your booking and a message will appear informing you of this.
3. Cancellations
In the event of a cancellation less than 2 days in advance, the Hotel will charge one night’s accommodation per room reserved. Stays covering a Saturday night are for a minimum of two nights, if reservations are amended to only a Saturday night a charge will be incurred. We recommend that guests take out insurance to cover last minute cancellations. During your stay, if you wish to shorten it, we kindly request you to inform our Reception Desk 72 hours in advance. On the contrary, a penalty will be charged.
4. Check-in and Check-out
Your room will be available from 2:30pm on the day of arrival. For earlier arrivals, luggage can be stored and moved to your room by our Porter service. Rooms must be vacated by 11:00am on the day of departure. Failure to do so may result in a late departure fee being charged.
5. Dining at the Hotels
The Swan :-
If you have not made a reservation for dinner in our Restaurant at the time of making your room reservation, we strongly recommend that you do so on receipt of these terms and conditions as we do not automatically reserve tables for residents of the Hotel and cannot guarantee a table being available. If you are on an inclusive package you are still required to book your table at the time of reservation to avoid disappointment.
The Crown :- The Crown Bar does not require reservations. It simply operates on a first-come-first-serve basis.
6. Children
We welcome children at the Hotel, but expect parents to ensure that their children do not spoil the enjoyment of other guests. Children under 16 sharing a room with two full paying adults utilizing a slip bed/sofa bed will be charged £20.00 or a cot at £15.00 per night. Please note that slip beds are not suitable for children over 13 years of age. Children occupying their own room pay full rate. Children aged 5 and under are not permitted in the Dining Room in the evenings. Children’s High Tea can be served from 5.30pm to 6.30pm in the Bar area. Please pre-order by 3:00pm on the day required, at Reception.
7. Dogs
Dogs are welcome in only the Lighthouse Rooms at a charge of £10.00 per dog per night, provided they do not spoil the enjoyment of other guests. Dogs are not allowed into any areas of the main Hotel building. A separate charge will be made for any damage caused by your dog to the Hotel’s property.
8. Cancellation
Adnams Hotels shall have the right at any time (giving as much notice as possible to the client) to cancel the reservation in the event the Hotel or any part thereof is closed due to circumstances outside its control, including (without limitation) by reason of fire; flooding; unavailability or interruption of water, fuel, light or any other power supplies; mandatory or voluntary compliance with any direction, request or order of any person having or appearing to have authority (local or national); strikes; lock outs or other labour disputes or shortage of staff.
9. Use of The Hotels
The customer shall comply with all licensing, health and safety, hygiene and all other regulations relating to the Hotels, as well not cause any physical damages to the premises.
10. General
While the Hotels have taken all responsible steps to ensure that the information contained in brochures, tariffs, leaflets or other advertising or promotional material is accurate, the same shall not be or be deemed to be a representation or warranty of the same. The Hotels reserve the right to alter, substitute, suspend or withdraw any service facility or amenity at any time (with or without notice) and the Customer shall raise no objection in relation thereto.
11. Group Bookings/Conference
Separate Terms & Conditions will be provided for Group bookings.